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Contact
Our Team

Have a question, need assistance with your application, or want to report an issue? Reach out to the NMRDA SWCS helpdesk — we're here to help.

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Response Time

General EnquiryWithin 1 business day
Technical IssueWithin 4 hours
Grievance / AppealWithin 3 business days
Payment IssueWithin 2 business days

Looking for quick answers?

Our FAQ section covers the most common questions about registration, approvals, fees, and technical support.

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Office Address

NMRDA, Station Road, Kingsway,

Sadar, Nagpur, Maharashtra — 440001

Email Helpdesk

swcs@nmrda.org

General enquiries & grievances

Phone

+91 712 255 0000

Mon–Fri, 10:00 AM – 5:30 PM IST

Working Hours

Monday – Friday

10:00 AM to 5:30 PM (IST)

Grievance Redressal

Experiencing delays, misconduct, or an unresolved issue with your application? File a formal grievance with the NMRDA SWCS helpdesk. Every complaint is acknowledged within 24 hours and resolved as per the statutory SLA under the MAITRI Act.